Customer Reviews
- Traveler G.Verified ReviewerReviewingCHATELET AIR 2.0 - Shoulder BagRated 2 out of 5 starsHandle ripped off and stitches came off during first use.
Spacious. It looks nice when came in, but like other reviews had mentioned the handles ripped off and stitches came off during first use. Can't even use it the second time. Waste of money.
Was this helpful?DPDELSEY PARISWe're truly sorry to hear about the quality issues you've experienced with your Shoulder Bag. While we're pleased that you found the bag spacious and initially appealing in appearance, we understand your frustration with the premature failure of the handles and stitching during its very first use. This is not the level of durability we strive to deliver in our products, particularly in such essential components as the handles and stitching. This falls well short of our quality standards, and we acknowledge how disappointing it is to invest in a product that fails so quickly. Your feedback about these structural issues is particularly valuable and will be shared with our quality assurance team to address these concerns in our manufacturing process. We appreciate you taking the time to share your detailed experience and thank you for choosing our brand.

on orders $150+

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up to 10 years after purchase

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