Service & Repair

We build our luggage using the best materials out there… but every now and then, the journey is bound to get bumpy. Scroll on to see how we can help.

Your luggage has a warranty that covers manufacturing defects in workmanship and materials. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.

For warranty repair evaluation, your product will need to be evaluated by our Authorized Repair Center. Please note any shipping costs to the repair center will be your responsibility.

The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes:

  • If the product is repairable and covered under warranty, the product will be repaired at Delsey’s expense and returned to you.
  • If the product is not repairable and is covered under warranty, you will be contacted via email in regards to receiving a comparable warranty replacement at no cost to you.
  • If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense. This will be communicated to you by the Authorized Repair Center via phone or email.
  • If the product is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product. This will be communicated to you by the Authorized Repair Center via phone or email.

You may choose to ship or personally bring your product to the authorized repair center. If you select to ship it to the repair center, we recommend using a carrier that will provide you with a tracking number.

Please complete our Contact Us form with details of your replacement request. A team member will contact you by email within 5-7 business days.

For faster service, include the following information in the comments section of our Contact Us page:

  • Size and color of product
  • Purchase information
  • Detailed description of part needed
  • Picture of product and damaged part

If you bring your product to a Non-authorized Service Center any price charged for the repair, and any defect caused by their work, will not be covered by the Warranty.

If you would like to have your product evaluated for repair by one of our authorized repair centers, please view the closest location to you in the map below.

For additional warranty and repair assistance, please contact Consumer Relations using the Contact us form and choose "Warranty" or “Parts and Repair” from the drop-down.

Service & Repair Locations

Loading store locator from Stockist store locator...
{"Weight":"7.74 lbs","Exterior Dimensions":"22.75 x 15 x 10 Inches (Includes handles & wheels)","Interior Dimensions":"20.25 x 13.75 x 9.75 Inches","Volume":"44 L","Material":"100% Polycarbonate"}
[{"title":"AN ULTRA-SECURE PIECE OF LUGGAGE","content":"No more luggage damaged by customs! This suitcase comes integrated with a TSA-accepted lock that allows you to secure your luggage using a 3-digit code and allows TSA to open your luggage using a unique key without damage. This style also features our DELSEY patented SECURITECH® Zip is three times more resistant than a standard zipper. Together they offer optimal protection and security for your belongings.","image":"https://cdn.quable.com/delsey/fbbbffdc-3745-43e5-931f-front/original/delsey-chatelet-air-2.0-40167680515-05.jpg"},{"title":"YOUR BEST COMPANION ON THE MOVE","content":"The next generation of DELSEY's iconic CHATELET bag maintains elegance without the weight. New shock-absorbing corner protectors safeguard against wear and tear and add a touch of elegance to the bag. A USB Port provides a trouble-free connection to USB devices for convenient charging while on the move (power bank not included). The premium, ergonomic trolley system combined with DELSEY exclusive Dual Density, double-spinner wheels ensure smooth maneuverability and a quiet ride. Plus, the new smooth soft-grip side and top carrying handles make carrying this case comfortable while you’re on the move. It is sized to fit in the overhead compartment of most domestic airlines. The size and weight restrictions for carry-on luggage vary by airline. Please see our Airline Carry On Guide or contact your airline for more information.","image":"https://cdn.quable.com/delsey/5def17ac-7911-422a-82fb-front/original/delsey-chatelet-air-2.0-40167680515-06.jpg"},{"title":"OPTIMAL ORGANIZATION","content":"Packing your suitcase has never been this easy! The deluxe, soft-to-touch interior features two full packing compartments with tie-down straps and a zippered divider for maximum organization. It also includes laundry and shoe bags. The lining is coated with SILVADUR™ antimicrobial technology to eliminate odor-causing bacteria and provide effective odor control. \n\nSILVADUR™ is a trademark of International Flavors and Fragrances, Inc. or its affiliates.","image":"https://cdn.quable.com/delsey/bec8f41f-94f2-4ef0-98a3-front/original/delsey-chatelet-air-2.0-40167680515-07.jpg"},{"title":"ELEGANCE AND EXPERTISE","content":"This spinner embodies French elegance and expertise. Its design is evocative of the typical Parisian architecture, and its unique lines are reminiscent the vintage design of the past, with a chic and modern twist. Pair it with one of our Chatelet Air 2.0 soft side collection pieces (shoulder bag, backpack, or duffel) to look your best on the move!","image":"https://cdn.quable.com/delsey/7d1d8f51-b77a-4f3d-8e58-front/original/delsey-chatelet-air-2.0-40167680515-08.jpg"},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""}]
["1055: 360° Spinner Wheels","1108:Dual Density Wheels","1008:TSA-Accepted Lock","1103:USB Port","1078:ZIP SECURITECH® ","1120:Removable Pouch","1119:Corner Protection","1030:Made with Recycled Materials","1033:Limited 10-Year Warranty"]
-40%
CHATELET AIR 2.0 - Carry-On Plus Spinner
Blue Brown Pink Angora
CHATELET AIR 2.0
Carry-On Plus Spinner
$197.99
{"Weight":"1.15 lbs","Exterior Dimensions":"13.25 x 17.5 x 9.75 Inches","Volume":"37 L","Material":"Recycled Polyester"}
[{"title":"SPACIOUS AND CONVENIENT","content":"This tote is perfect for everyday use or travel. It folds to fit nicely in your suitcase and allows you to stock up on souvenirs without the hassle of bringing a bulkier vessel. The interior zippered pocket allows you to keep small items safe, and the smart band on the back makes it easy to slide over the handle of your rolling luggage. ","image":"https://cdn.quable.com/delsey/cae93e67-e342-45a8-aa1d-front/original/delsey-chatelet-air-2.0-40167640215-05.jpg"},{"title":"ELEGANT AND DURABLE","content":"The durable, eco-friendly chevron pattern fabric is made with recycled water bottles, and the vegan leather trim mirrors our iconic CHATELET AIR 2.0 suitcase. The primary material is water-repellent and features our classic DELSEY Paris logo. Pair this with a hard-shell CHATELET AIR 2.0 for a stylishly stunning travel set for any occasion.","image":"https://cdn.quable.com/delsey/4e3429c7-d486-4c58-8a1d-front/original/delsey-chatelet-air-2.0-40167640215-06.jpg"},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""}]
["1008:TSA-Accepted Lock","1004:Smart Band","1030:Made with Recycled Materials","1033:Limited 10-Year Warranty"]
-40%
CHATELET AIR 2.0 - Tote Bag
Blue Brown Pink Angora
CHATELET AIR 2.0
Tote Bag
$47.99
{"Weight":"8.42 lbs","Exterior Dimensions":"22.5 x 15.25 x 10 inches (includes handles and wheels)","Interior Dimensions":"20.5 x 14.50 x 10 inches","Volume":"55 L","Material":"Polycarbonate"}
[{"title":"Secure and durable","content":"HELIUM AERO is made from lightweight and durable polycarbonate material while featuring a sleek, ridged exterior for maximal protection. An integrated TSA-accepted combination lock enables to secure your luggage using your own 3-digit code and allows the Transport Safety Authority (TSA) to open your luggage using a special key, without damaging it. ","image":"https://cdn.quable.com/delsey/b3c38540-82ce-4f28-9d51-front/original/delsey-helium-aero-400764419-05.jpg"},{"title":"Optimal organization","content":"The main compartment of this carry-on size spinner is expandable for maximum packing flexibility. This feature is great when packing souvenirs on return journeys ! The interior includes two full packing compartments with a lined divider and tie-down straps to secure your belongings. If your bag is overstuffed, it may not be approved for carry-on use by the airlines. The size and weight restrictions for carry-on luggage vary by airline; please see our Airline Carry On Guide or contact your airline for more information.","image":"https://cdn.quable.com/delsey/5a06fed8-2b0e-438f-969e-front/original/delsey-helium-aero-400764419-06.jpg"},{"title":"Your best companion on the move","content":"This bag features double spinner wheels for superior maneuverability and maximum comfort. It is also equipped with soft-touch top and side carry handles that are convenient when lifting a fully packed case. The telescopic handle locks into two positions to accommodate two or four wheel use.","image":"https://cdn.quable.com/delsey/99723ef2-a0c2-456e-be26-front/original/delsey-helium-aero-400764419-07.jpg"},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""}]
["1008:TSA Combination Lock","1001:Cabin luggage","1003:Expandable ","1055:Double wheels","1033:Limited 10-Year Warranty"]
HELIUM AERO - Carry-On Plus Expandable Spinner
Red Pink Metallic Blue Steel Grey Brushed Metal +1
HELIUM AERO
Carry-On Plus Expandable Spinner
$159.99
{"Weight":"2.27 lbs","Exterior Dimensions":"16.25 x 12.5 x 7 Inches","Volume":"23 L","Material":"Recycled Polyester"}
[{"title":"OPTIMAL ORGANIZATION","content":"The CHATELET AIR 2.0 backpack features many pockets for maximum storage and organization: a hidden front pocket and two side pockets for easy access to items you need on the go, a hidden zippered pocket on the back to store small valuables, an organizer for your business needs, a removable pouch for small accessories, and two padded sleeves to hold a tablet and a laptop up to 15.6\". ","image":"https://cdn.quable.com/delsey/aa01959d-3a18-4099-92ff-front/original/delsey-chatelet-air-2.0-40167660115-05.jpg"},{"title":"DESIGNED FOR MAXIMUM CONVENIENCE","content":"This backpack features a top carry handle as well as a smart band on the back so you can slide it over the tubes of a rolling suitcase when traveling with several pieces of luggage. The padded shoulder straps are designed with comfort in mind. It is also equipped with a TSA-accepted combination padlock for enhanced security when traveling by train or plane. The lining is coated with SILVADUR™ antimicrobial technology to eliminate odor-causing bacteria and provide effective odor control.\n\nSILVADUR™ is a trademark of International Flavors and Fragrances, Inc. or its affiliates.\n","image":"https://cdn.quable.com/delsey/a70313e2-079b-4611-ba4f-front/original/delsey-chatelet-air-2.0-40167660115-06.jpg"},{"title":"ELEGANT AND DURABLE","content":"Made from recycled water bottles, the elegant chevron pattern fabric is durable and eco-friendly. The vegan-leather trims pick up on the stylistic features of our iconic CHATELET AIR 2.0 suitcase. The outer material is also water-repellent. Combine this soft-sided bag with our hard-shell CHATELET AIR 2.0 suitcases and travel in style throughout the world!","image":"https://cdn.quable.com/delsey/b5dd2b57-255c-4545-9db8-front/original/delsey-chatelet-air-2.0-40167660115-07.jpg"},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""}]
["1084:Laptop Compartment","1008:TSA-Accepted Lock","1004:Smart Band","1120:Removable Pouch","1030:Made with Recycled Materials","1064:Limited 2-Year Warranty"]
-40%
Blue Brown Pink Angora
CHATELET AIR 2.0
Laptop Backpack
$113.99
{"Weight":"10.87 lbs","Exterior Dimensions":"28.75 x 16.5 x 14 Inches (Includes handles & wheels)","Interior Dimensions":"26.25 x 15.5 x 13.5 Inches","Volume":"91 L","Material":"100% Polycarbonate"}
[{"title":"AN INNOVATIVE TRUNK FORMAT","content":"Preparing for an extended stay? The CHATELET AIR 2.0 trunk spinner is ideal for you! This innovative, sturdy trunk format features an ergonomic trolley system with soft-grip side and top carrying handles. Shock-absorbing corner protectors safeguard against wear and tear and add a touch of elegance to the bag. DELSEY exclusive Dual Density, double-spinner wheels ensure smooth maneuverability and a quiet ride. The format is ideal for all long trips, especially road trips as it's shaped to fit perfectly in the trunk of a car.","image":"https://cdn.quable.com/delsey/23a1b0a5-5b42-4263-acad-front/original/delsey-chatelet-air-2.0-40167681815-05.jpg"},{"title":"AN ULTRA-SECURE PIECE OF LUGGAGE","content":"No more luggage damaged by customs! This trunk comes integrated with a TSA-accepted lock that allows you to secure your luggage using a 3-digit code and allows TSA to open your luggage using a unique key without damage. This style also features our DELSEY patented SECURITECH® Zip is three times more resistant than a standard zipper. Together they offer optimal protection and security for your belongings.","image":"https://cdn.quable.com/delsey/af44a4d0-84c2-44a8-87ff-front/original/delsey-chatelet-air-2.0-40167681815-06.jpg"},{"title":"OPTIMAL ORGANIZATION","content":"Packing your suitcase has never been so easy! The deluxe, soft- to touch interior features 20/80 opening compartments with compression cross straps, a zippered divider to secure clothing in place, and mesh zippered pockets for additional organization. Plus, a laundry and shoe bag come included. The lining is coated with SILVADUR™ antimicrobial technology to eliminate odor-causing bacteria and provide effective odor control. \n\nSILVADUR™ is a trademark of International Flavors and Fragrances, Inc. or its affiliates.","image":"https://cdn.quable.com/delsey/8dcf00dd-6891-4830-a28b-front/original/delsey-chatelet-air-2.0-40167681815-07.jpg"},{"title":"ELEGANCE AND EXPERTISE","content":"This trunk embodies French elegance and expertise. Its design is evocative of the typical Parisian architecture, and its unique lines are reminiscent of the vintage design of the past, with a chic and modern twist. Pair it with one of our Chatelet Air 2.0 soft side collection pieces (shoulder bag, backpack, or duffel) to look your best on the move!","image":"https://cdn.quable.com/delsey/d1a6179f-c845-40e4-a2f9-front/original/delsey-chatelet-air-2.0-40167681815-08.jpg"},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""}]
["1055: 360° Spinner Wheels","1108:Dual Density Wheels","1008:TSA-Accepted Lock","1078:ZIP SECURITECH® ","1120:Removable Pouch","1119:Corner Protection","1030:Made with Recycled Materials","1033:Limited 10-Year Warranty"]
-40%
CHATELET AIR 2.0 - Medium Trunk Spinner
blue Brown Pink Angora
CHATELET AIR 2.0
Medium Trunk Spinner
$389.99