Service & Repair

We build our luggage using the best materials out there… but every now and then, the journey is bound to get bumpy. Scroll on to see how we can help.

Your luggage has a warranty that covers manufacturing defects in workmanship and materials. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.

For warranty repair evaluation, your product will need to be evaluated by our Authorized Repair Center. Please note any shipping costs to the repair center will be your responsibility.

The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes:

  • If the product is repairable and covered under warranty, the product will be repaired at Delsey’s expense and returned to you.
  • If the product is not repairable and is covered under warranty, you will be contacted via email in regards to receiving a comparable warranty replacement at no cost to you.
  • If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense. This will be communicated to you by the Authorized Repair Center via phone or email.
  • If the product is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product. This will be communicated to you by the Authorized Repair Center via phone or email.

You may choose to ship or personally bring your product to the authorized repair center. If you select to ship it to the repair center, we recommend using a carrier that will provide you with a tracking number.

Please complete our Contact Us form with details of your replacement request. A team member will contact you by email within 5-7 business days.

For faster service, include the following information in the comments section of our Contact Us page:

  • Size and color of product
  • Purchase information
  • Detailed description of part needed
  • Picture of product and damaged part

If you bring your product to a Non-authorized Service Center any price charged for the repair, and any defect caused by their work, will not be covered by the Warranty.

If you would like to have your product evaluated for repair by one of our authorized repair centers, please view the closest location to you in the map below.

For additional warranty and repair assistance, please contact Consumer Relations using the Contact us form and choose "Warranty" or “Parts and Repair” from the drop-down.

Service & Repair Locations

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{"Weight":"8.42 lbs","Exterior Dimensions":"22.5 x 15.25 x 10 inches (includes handles and wheels)","Interior Dimensions":"20.5 x 14.50 x 10 inches","Volume":"55 L","Material":"Polycarbonate","Interior":"
  • 1 flat pocket
  • One set of straps and one zippered divider
  • 50 / 50 construction
  • 1 flying pocket
","Exterior":"
  • Combination lock with TSA
  • Expandability on main compartment
  • 4 Double wheels for better rotation and stability
  • 2 stops trolley system
  • Top handle
  • Side handle
"}
[{"title":"Secure and durable","content":"HELIUM AERO is made from lightweight and durable polycarbonate material while featuring a sleek, ridged exterior for maximal protection. An integrated TSA-accepted combination lock enables to secure your luggage using your own 3-digit code and allows the Transport Safety Authority (TSA) to open your luggage using a special key, without damaging it. ","image":"https://cdn.quable.com/delsey/b3c38540-82ce-4f28-9d51-front/original/delsey-helium-aero-400764419-05.jpg"},{"title":"Optimal organization","content":"The main compartment of this carry-on size spinner is expandable for maximum packing flexibility. This feature is great when packing souvenirs on return journeys ! The interior includes two full packing compartments with a lined divider and tie-down straps to secure your belongings. If your bag is overstuffed, it may not be approved for carry-on use by the airlines. The size and weight restrictions for carry-on luggage vary by airline; please see our Airline Carry On Guide or contact your airline for more information.","image":"https://cdn.quable.com/delsey/5a06fed8-2b0e-438f-969e-front/original/delsey-helium-aero-400764419-06.jpg"},{"title":"Your best companion on the move","content":"This bag features double spinner wheels for superior maneuverability and maximum comfort. It is also equipped with soft-touch top and side carry handles that are convenient when lifting a fully packed case. The telescopic handle locks into two positions to accommodate two or four wheel use.","image":"https://cdn.quable.com/delsey/99723ef2-a0c2-456e-be26-front/original/delsey-helium-aero-400764419-07.jpg"},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""}]
["1008:TSA Combination Lock","1001:Cabin luggage","1003:Expandable ","1055:Double wheels","1033:Limited 10-Year Warranty"]
HELIUM AERO - Expandable Spinner
Red Pink Metallic Blue Steel Grey Brushed Metal +1
HELIUM AERO
Carry-on
Expandable Spinner
$159.99
{"Weight":"5.97 lbs","Exterior Dimensions":"16.5 x 15.75 x 8.25 Inches (Includes handles & wheels)","Interior Dimensions":"14.5 x 11.5 x 7.5 Inches","Volume":"20 L","Material":"Recycled Polyester"}
[{"title":"OPTIMAL ORGANIZATION","content":"Pack everything you need with this perfectly sized under seater. The expansive opening interior features two elastic side pockets for you to store any cords or smaller items, a zippered pocket to store accessories, and elastic bands that ensure everything stays where you need it. The convenient zippered exterior compartment provides you with extra space for stowing last-minute items, and the smart band can be converted into an additional pocket when not in use.","image":"https://cdn.quable.com/delsey/459b15dd-4108-46f6-9f9d-front/original/delsey-chatelet-air-2.0-40167645115-05.jpg"},{"title":"DESIGNED FOR MAXIMUM CONVENIENCE","content":"This luggage-style was designed to fit comfortably under the seat of most airplanes and is an excellent option for dashing through airports en route. It features a premium, ergonomic trolley system with our new, smooth, soft-grip handle. A smart band on the back allows you to slide it over the tubes of another piece of luggage to make walking or running to your gate easier. It is also equipped with a TSA-accepted combination padlock for enhanced security when traveling by train or plane. Inside, the lining is coated with SILVADUR™ antimicrobial technology to eliminate odor-causing bacteria and provide effective odor control.\n\nSILVADUR™ is a trademark of International Flavors and Fragrances, Inc. or its affiliates.\n","image":"https://cdn.quable.com/delsey/f2338dff-9c71-4877-9fa8-front/original/delsey-chatelet-air-2.0-40167645115-06.jpg"},{"title":"ELEGANT AND DURABLE","content":"The durable, eco-friendly chevron pattern fabric is made with recycled water bottles, and the vegan leather trim mirrors our unmistakable iconic CHATELET AIR 2.0 suitcase. The main material is also water-repellent. Pair this with a hard-shell CHATELET AIR 2.0 for a stunning and cohesive travel set.","image":"https://cdn.quable.com/delsey/6c1e7264-e113-40b7-be7c-front/original/delsey-chatelet-air-2.0-40167645115-07.jpg"},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""}]
["1033:Limited 10-Year Warranty","1014:Smart fittings","1096:TSA combination padlock","1001:Cabin luggage","1030:Recycled materials"]
brown angora
CHATELET AIR 2.0
Underseater
Wheeled Carry-On
$239.99
{"Weight":"2.27 lbs","Exterior Dimensions":"16.25 x 12.5 x 7 Inches","Volume":"23 L","Material":"Recycled Polyester"}
[{"title":"OPTIMAL ORGANIZATION","content":"The CHATELET AIR 2.0 backpack features many pockets for maximum storage and organization: a hidden front pocket and two side pockets for easy access to items you need on the go, a hidden zippered pocket on the back to store small valuables, an organizer for your business needs, a removable pouch for small accessories, and two padded sleeves to hold a tablet and a laptop up to 15.6\". ","image":"https://cdn.quable.com/delsey/aa01959d-3a18-4099-92ff-front/original/delsey-chatelet-air-2.0-40167660115-05.jpg"},{"title":"DESIGNED FOR MAXIMUM CONVENIENCE","content":"This backpack features a top carry handle as well as a smart band on the back so you can slide it over the tubes of a rolling suitcase when traveling with several pieces of luggage. The padded shoulder straps are designed with comfort in mind. It is also equipped with a TSA-accepted combination padlock for enhanced security when traveling by train or plane. The lining is coated with SILVADUR™ antimicrobial technology to eliminate odor-causing bacteria and provide effective odor control.\n\nSILVADUR™ is a trademark of International Flavors and Fragrances, Inc. or its affiliates.\n","image":"https://cdn.quable.com/delsey/a70313e2-079b-4611-ba4f-front/original/delsey-chatelet-air-2.0-40167660115-06.jpg"},{"title":"ELEGANT AND DURABLE","content":"Made from recycled water bottles, the elegant chevron pattern fabric is durable and eco-friendly. The vegan-leather trims pick up on the stylistic features of our iconic CHATELET AIR 2.0 suitcase. The outer material is also water-repellent. Combine this soft-sided bag with our hard-shell CHATELET AIR 2.0 suitcases and travel in style throughout the world!","image":"https://cdn.quable.com/delsey/b5dd2b57-255c-4545-9db8-front/original/delsey-chatelet-air-2.0-40167660115-07.jpg"},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""}]
["1089:Secured laptop compartment","1004:TROLLEY system compatible","1084:Laptop and tablet compartment","1096:TSA combination padlock","1064:Limited 2-Year Warranty","1030:Recycled materials"]
-40%
Blue Brown Pink Angora
CHATELET AIR 2.0
Laptop Backpack
$113.99
{"Weight":"10.19 lbs","Exterior Dimensions":"27.5 x 18 x 11.75 Inches (Includes handles & wheels)","Interior Dimensions":"25 x 17.5 x 11.5 Inches","Volume":"89 L","Material":"Polycarbonate","Interior":"
  • 1 flat pocket
  • One set of straps and one zippered divider
  • 50 / 50 construction
  • 1 flying pocket
","Exterior":"
  • Combination lock with TSA
  • Expandability on main compartment
  • 4 Double wheels for better rotation and stability
  • 2 stops trolley system
  • Top handle
  • Side handle
"}
[{"title":"Secure and durable","content":"HELIUM AERO is made from lightweight and durable polycarbonate material while featuring a sleek, ridged exterior for maximal protection. An integrated TSA-accepted combination lock enables to secure your luggage using your own 3-digit code and allows the Transport Safety Authority (TSA) to open your luggage using a special key, without damaging it. ","image":"https://cdn.quable.com/delsey/25761378-1d63-4135-b857-front/original/delsey-helium-aero-400764719-05.jpg"},{"title":"Optimal organization","content":"The main compartment of this medium spinner is expandable for maximum packing flexibility. This feature is great when packing souvenirs on return journeys ! The interior includes two full packing compartments with a lined divider and tie-down straps to secure your belongings. ","image":"https://cdn.quable.com/delsey/7bdb7eb9-c6e8-4e9e-bc5f-front/original/delsey-helium-aero-400764719-06.jpg"},{"title":"Your best companion on the move","content":"This bag features double spinner wheels for superior maneuverability and maximum comfort. It is also equipped with soft-touch top and side carry handles that are convenient when lifting a fully packed case. The telescopic handle locks into two positions to accommodate two or four wheel use.","image":"https://cdn.quable.com/delsey/725757fa-d7ec-47e7-aeb7-front/original/delsey-helium-aero-400764719-07.jpg"},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""}]
["1008:TSA Combination Lock","1003:Expandable ","1055:Double wheels","1033:Limited 10-Year Warranty"]
Red Metallic Blue Brushed Metal Steel Grey Nardo Grey
HELIUM AERO
Medium Checked
Expandable Spinner
$189.99
{"Weight":"12.52 lbs","Exterior Dimensions":"31.75 x 20.75 x 12.75 Inches (Includes handles & wheels)","Interior Dimensions":"29 x 19.5 x 12.5 Inches","Volume":"124 L","Material":"Polycarbonate","Interior":"
  • 1 flat pocket
  • One set of straps and one zippered divider
  • 50 / 50 construction
  • 1 flying pocket
","Exterior":"
  • Combination lock with TSA
  • Expandability on main compartment
  • 4 Double wheels for better rotation and stability
  • 2 stops trolley system
  • Top handle
  • Side handle
"}
[{"title":"Secure and durable","content":"HELIUM AERO is made from lightweight and durable polycarbonate material while featuring a sleek, ridged exterior for maximal protection. An integrated TSA-accepted combination lock enables to secure your luggage using your own 3-digit code and allows the Transport Safety Authority (TSA) to open your luggage using a special key, without damaging it. ","image":"https://cdn.quable.com/delsey/961b51be-a966-4bfb-a0c9-front/original/delsey-helium-aero-07649BD-07.jpg"},{"title":"Optimal organization","content":"The main compartment of this large spinner is expandable for maximum packing flexibility. This feature is great when packing souvenirs on return journeys ! The interior includes two full packing compartments with a lined divider and tie-down straps to secure your belongings. ","image":"https://cdn.quable.com/delsey/26cf9c91-9ba2-4709-8849-front/original/delsey-helium-aero-07649BD-06.jpg"},{"title":"Your best companion on the move","content":"This bag features double spinner wheels for superior maneuverability and maximum comfort. It is also equipped with soft-touch top and side carry handles that are convenient when lifting a fully packed case. The telescopic handle locks into two positions to accommodate two or four wheel use.","image":"https://cdn.quable.com/delsey/7081ef79-6b33-4216-b1ed-front/original/delsey-helium-aero-07649BD-05.jpg"},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""}]
["1008:TSA Combination Lock","1003:Expandable ","1055:Double wheels","1033:Limited 10-Year Warranty"]
Red Pink Metallic Blue Brushed Metal Steel Grey +1
HELIUM AERO
Large Checked
Expandable Spinner
$209.99