Service & Repair

We build our luggage using the best materials out there… but every now and then, the journey is bound to get bumpy. Scroll on to see how we can help.

Your luggage has a warranty that covers manufacturing defects in workmanship and materials. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period.

For warranty repair evaluation, your product will need to be evaluated by our Authorized Repair Center. Please note any shipping costs to the repair center will be your responsibility.

The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes:

  • If the product is repairable and covered under warranty, the product will be repaired at Delsey’s expense and returned to you.
  • If the product is not repairable and is covered under warranty, you will be contacted via email in regards to receiving a comparable warranty replacement at no cost to you.
  • If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense. This will be communicated to you by the Authorized Repair Center via phone or email.
  • If the product is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product. This will be communicated to you by the Authorized Repair Center via phone or email.

You may choose to ship or personally bring your product to the authorized repair center. If you select to ship it to the repair center, we recommend using a carrier that will provide you with a tracking number.

Please complete our Contact Us form with details of your replacement request. A team member will contact you by email within 5-7 business days.

For faster service, include the following information in the comments section of our Contact Us page:

  • Size and color of product
  • Purchase information
  • Detailed description of part needed
  • Picture of product and damaged part

If you bring your product to a Non-authorized Service Center any price charged for the repair, and any defect caused by their work, will not be covered by the Warranty.

If you would like to have your product evaluated for repair by one of our authorized repair centers, please view the closest location to you in the map below.

For additional warranty and repair assistance, please contact Consumer Relations using the Contact us form and choose "Warranty" or “Parts and Repair” from the drop-down.

Service & Repair Locations

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{"Weight":"7.74 lbs","Exterior Dimensions":"22.75 x 15 x 10 Inches (Includes handles & wheels)","Interior Dimensions":"20.25 x 13.75 x 9.75 Inches","Volume":"44 L","Material":"100% Polycarbonate"}
[{"title":"AN ULTRA-SECURE PIECE OF LUGGAGE","content":"No more luggage damaged by customs! This suitcase comes integrated with a TSA-accepted lock that allows you to secure your luggage using a 3-digit code and allows TSA to open your luggage using a unique key without damage. This style also features our DELSEY patented SECURITECH® Zip is three times more resistant than a standard zipper. Together they offer optimal protection and security for your belongings.","image":"https://cdn.quable.com/delsey/fbbbffdc-3745-43e5-931f-front/original/delsey-chatelet-air-2.0-40167680515-05.jpg"},{"title":"YOUR BEST COMPANION ON THE MOVE","content":"The next generation of DELSEY's iconic CHATELET bag maintains elegance without the weight. New shock-absorbing corner protectors safeguard against wear and tear and add a touch of elegance to the bag. A USB Port provides a trouble-free connection to USB devices for convenient charging while on the move (power bank not included). The premium, ergonomic trolley system combined with DELSEY exclusive Dual Density, double-spinner wheels ensure smooth maneuverability and a quiet ride. Plus, the new smooth soft-grip side and top carrying handles make carrying this case comfortable while you’re on the move. It is sized to fit in the overhead compartment of most domestic airlines. The size and weight restrictions for carry-on luggage vary by airline. Please see our Airline Carry On Guide or contact your airline for more information.","image":"https://cdn.quable.com/delsey/5def17ac-7911-422a-82fb-front/original/delsey-chatelet-air-2.0-40167680515-06.jpg"},{"title":"OPTIMAL ORGANIZATION","content":"Packing your suitcase has never been this easy! The deluxe, soft-to-touch interior features two full packing compartments with tie-down straps and a zippered divider for maximum organization. It also includes laundry and shoe bags. The lining is coated with SILVADUR™ antimicrobial technology to eliminate odor-causing bacteria and provide effective odor control. \n\nSILVADUR™ is a trademark of International Flavors and Fragrances, Inc. or its affiliates.","image":"https://cdn.quable.com/delsey/bec8f41f-94f2-4ef0-98a3-front/original/delsey-chatelet-air-2.0-40167680515-07.jpg"},{"title":"ELEGANCE AND EXPERTISE","content":"This spinner embodies French elegance and expertise. Its design is evocative of the typical Parisian architecture, and its unique lines are reminiscent the vintage design of the past, with a chic and modern twist. Pair it with one of our Chatelet Air 2.0 soft side collection pieces (shoulder bag, backpack, or duffel) to look your best on the move!","image":"https://cdn.quable.com/delsey/7d1d8f51-b77a-4f3d-8e58-front/original/delsey-chatelet-air-2.0-40167680515-08.jpg"},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""}]
["1055: 360° Spinner Wheels","1108:Dual Density Wheels","1008:TSA-Accepted Lock","1103:USB Port","1078:ZIP SECURITECH® ","1120:Removable Pouch","1119:Corner Protection","1030:Made with Recycled Materials","1023:Lightweight","1033:Limited 10-Year Warranty"]
BEST SELLER
Brown Angora
CHATELET AIR 2.0
Carry-On Plus Spinner
$329.99
{"Weight":"6.39 lbs","Exterior Dimensions":"21.75 x 13.75 x 10 Inches (Includes handles & wheels)","Interior Dimensions":"19 x 12.5 x 9.75 Inches","Volume":"38 L","Material":"100% Polycarbonate"}
[{"title":"AN ULTRA-SECURE PIECE OF LUGGAGE","content":"No more luggage damaged by customs! This suitcase comes integrated with a TSA-accepted lock that allows you to secure your luggage using a 3-digit code and allows TSA to open your luggage using a unique key without damage. This style also features our DELSEY patented SECURITECH® Zip is three times more resistant than a standard zipper. Together they offer optimal protection and security for your belongings.","image":"https://cdn.quable.com/delsey/4d091c78-4dfd-4b7a-b23d-front/original/delsey-chatelet-air-2.0-40167680115-05.jpg"},{"title":"YOUR BEST COMPANION ON THE MOVE","content":"The next generation of DELSEY's iconic CHATELET bag maintains elegance without the weight. New shock-absorbing corner protectors safeguard against wear and tear and add a touch of elegance to the bag. A USB Port provides a trouble-free connection to USB devices for convenient charging while on the move (power bank not included). The premium and ergonomic trolley system combined with DELSEY exclusive Dual Density, double-spinner wheels ensure smooth maneuverability and a quiet ride. Plus, the new smooth soft-grip side and top carrying handles make carrying this case comfortable while you’re on the move.","image":"https://cdn.quable.com/delsey/4fcd58e1-f5aa-4fb7-a9d3-front/original/delsey-chatelet-air-2.0-40167680115-06.jpg"},{"title":"OPTIMAL ORGANIZATION","content":"Packing your suitcase has never been so easy! The deluxe, soft- to touch interior features dual compartments with compression cross straps, a zippered divider to secure clothing in place, and mesh zippered pockets for additional organization. Plus, a laundry and shoe bag come included. The lining is coated with SILVADUR™ antimicrobial technology to eliminate odor-causing bacteria and provide effective odor control.\n\nSILVADUR™ is a trademark of International Flavors and Fragrances, Inc. or its affiliates.","image":"https://cdn.shopify.com/s/files/1/0643/4704/6111/products/delsey-chatelet-air-2.0-40167680102-07.jpg?v=1689801900"},{"title":"ELEGANCE AND EXPERTISE","content":"This spinner embodies French elegance and expertise. Its design is evocative of the typical Parisian architecture, and its unique lines are reminiscent of the vintage design of the past, with a chic and modern twist. Pair it with one of our Chatelet Air 2.0 soft side collection pieces (shoulder bag, backpack, or duffel) to look your best on the move!","image":"https://cdn.quable.com/delsey/f1c7d69d-3884-4b87-be48-front/original/delsey-chatelet-air-2.0-40167680115-08.jpg"},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""}]
["1001:Carry-On Friendly","1055: 360° Spinner Wheels","1108:Dual Density Wheels","1008:TSA-Accepted Lock","1103:USB Port","1078:ZIP SECURITECH® ","1120:Removable Pouch","1030:Made with Recycled Materials","1023:Lightweight","1033:Limited 10-Year Warranty"]
BEST SELLER
Angora Brown
CHATELET AIR 2.0
Carry-On Spinner
$299.99
{"Weight":"11.11 lbs","Exterior Dimensions":"30 x 20.75 x 12.75 Inches (Includes handles & wheels)","Interior Dimensions":"27.5 x 19.75 x 12.5 Inches","Volume":"110 L","Material":"100% Polycarbonate"}
[{"title":"Best ever!","content":"

\"Beautiful, sturdy & functional design. I was looking forward to getting the luggage and was so surprised at the quality! Just love it!\"

-Julie M.

","image":"https://cdn.shopify.com/s/files/1/0643/4704/6111/files/new-zealand-chatelet-air-20-lifestyle-m.jpg?v=1701116193"},{"title":"Ultra-Secure","content":"Equipped with a TSA-accepted lock for damage-free inspections, set your unique 3-digit code. The DELSEY patented SECURITECH® Zip, three times sturdier than a standard zipper, ensures optimal protection for your belongings.","image":"https://cdn.quable.com/delsey/349fe7a1-e94d-41a8-a98e-front/original/delsey-chatelet-air-2.0-40167682115-05.jpg"},{"title":"Durable Design","content":"The Chatelet Air 2.0 Collection blends elegance with lightweight design. Shock-absorbing corner protectors enhance durability and style. Enjoy a smooth and quiet ride with the premium trolley system and exclusive double-spinner wheels. The comfortable soft-grip handles ensure ease on the go.","image":"https://cdn.quable.com/delsey/b1fd234a-f29c-4314-b664-front/original/delsey-chatelet-air-2.0-40167682115-06.jpg"},{"title":"Effortless Organization","content":"Our premium suitcase interior boasts dual compartments, compression cross straps, a zippered divider, and mesh pockets for efficient packing. Included are a laundry and shoe bag for added convenience. Experience freshness with SILVADUR™ antimicrobial-coated lining, eliminating bacteria and ensuring effective odor control.","image":"https://cdn.quable.com/delsey/66951abb-8347-4d93-b5ce-front/original/delsey-chatelet-air-2.0-40167682115-07.jpg"}]
["1055: 360° Spinner Wheels","1108:Dual Density Wheels","1008:TSA-Accepted Lock","1078:ZIP SECURITECH® ","1120:Removable Pouch","1119:Corner Protection","1030:Made with Recycled Materials","1033:Limited 10-Year Warranty"]
{"Weight":"9.11 lbs","Exterior Dimensions":"26.25 x 17.75 x 11.25 Inches (Includes handles & wheels)","Interior Dimensions":"23.5 x 16.5 x 10.75 Inches","Volume":"69 L","Material":"100% Polycarbonate"}
[{"title":"AN ULTRA-SECURE PIECE OF LUGGAGE","content":"No more luggage damaged by customs! This suitcase comes integrated with a TSA-accepted lock that allows you to secure your luggage using a 3-digit code and allows TSA to open your luggage using a unique key without damage. This style also features our DELSEY patented SECURITECH® Zip is three times more resistant than a standard zipper. Together they offer optimal protection and security for your belongings.","image":"https://cdn.quable.com/delsey/7d7b46ea-d359-4008-9847-front/original/delsey-chatelet-air-2.0-40167681015-05.jpg"},{"title":"YOUR BEST COMPANION ON THE MOVE","content":"The next generation of DELSEY's iconic CHATELET bag maintains elegance without the weight. New shock-absorbing corner protectors safeguard against wear and tear and add a touch of elegance to the bag. The premium and ergonomic trolley system combined with DELSEY exclusive Dual Density, double-spinner wheels ensure smooth maneuverability and a quiet ride. Plus, the new smooth soft-grip side and top carrying handles make carrying this case comfortable while you’re on the move.","image":"https://cdn.quable.com/delsey/a6e620e9-1ddc-4032-b0a1-front/original/delsey-chatelet-air-2.0-40167681015-06.jpg"},{"title":"OPTIMAL ORGANIZATION","content":"Packing your suitcase has never been so easy! The deluxe, soft- to touch interior features dual compartments with compression cross straps, a zippered divider to secure clothing in place, and mesh zippered pockets for additional organization. Plus, a laundry and shoe bag come included. The lining is coated with SILVADUR™ antimicrobial technology to eliminate odor-causing bacteria and provide effective odor control. \n\nSILVADUR™ is a trademark of International Flavors and Fragrances, Inc. or its affiliates.","image":"https://us.delsey.com/cdn/shop/products/delsey-chatelet-air-2.0-40167681015-07_1800x1800.jpg?v=1693313574"},{"title":"ELEGANCE AND EXPERTISE","content":"This spinner embodies French elegance and expertise. Its design is evocative of the typical Parisian architecture, and its unique lines are reminiscent of the vintage design of the past, with a chic and modern twist. Pair it with one of our Chatelet Air 2.0 soft side collection pieces (shoulder bag, backpack, or duffel) to look your best on the move!","image":"https://cdn.quable.com/delsey/5949ca7b-86eb-4f3c-bc55-front/original/delsey-chatelet-air-2.0-40167681015-08.jpg"},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""}]
["1055: 360° Spinner Wheels","1108:Dual Density Wheels","1008:TSA-Accepted Lock","1078:ZIP SECURITECH® ","1120:Removable Pouch","1119:Corner Protection","1030:Made with Recycled Materials","1033:Limited 10-Year Warranty"]
BEST SELLER
Angora Brown Blue
CHATELET AIR 2.0
Medium Spinner
$369.99
{"Weight":"10.19 lbs","Exterior Dimensions":"27.5 x 18 x 11.75 Inches (Includes handles & wheels)","Interior Dimensions":"25 x 17.5 x 11.5 Inches","Volume":"89 L","Material":"Polycarbonate"}
[{"title":"Secure and durable","content":"HELIUM AERO is made from lightweight and durable polycarbonate material while featuring a sleek, ridged exterior for maximal protection. An integrated TSA-accepted combination lock enables to secure your luggage using your own 3-digit code and allows the Transport Safety Authority (TSA) to open your luggage using a special key, without damaging it. ","image":"https://cdn.quable.com/delsey/25761378-1d63-4135-b857-front/original/delsey-helium-aero-400764719-05.jpg"},{"title":"Optimal organization","content":"The main compartment of this medium spinner is expandable for maximum packing flexibility. This feature is great when packing souvenirs on return journeys ! The interior includes two full packing compartments with a lined divider and tie-down straps to secure your belongings. ","image":"https://cdn.quable.com/delsey/7bdb7eb9-c6e8-4e9e-bc5f-front/original/delsey-helium-aero-400764719-06.jpg"},{"title":"Your best companion on the move","content":"This bag features double spinner wheels for superior maneuverability and maximum comfort. It is also equipped with soft-touch top and side carry handles that are convenient when lifting a fully packed case. The telescopic handle locks into two positions to accommodate two or four wheel use.","image":"https://cdn.quable.com/delsey/725757fa-d7ec-47e7-aeb7-front/original/delsey-helium-aero-400764719-07.jpg"},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""}]
["1008:TSA Combination Lock","1003:Expandable ","1055:Double wheels","1033:Limited 10-Year Warranty"]