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Customer Reviews
- Linda S.Verified BuyerHow often do you travel? Once a monthHow often do you travel? Once a monthReviewingCRUISE 3.0 SOFT - Tote Travel Bag with Laptop PocketRated 1 out of 5 starsColor Not Accurate
The bag would have been perfect had the color been properly described. Should have been named “light grey”.
I returned it disappointed, but became extremely disappointed with the shipping costs to return the bag and the poor customer service received on the phone. I own a number of Delsey pieces, numerous sets. I have bought them in France and other retailers era who carry the brand. I will not buy any more products from the Delsey US website
Was this helpful?DPDELSEY PARISWe're truly sorry to hear about your disappointing experience with the tote bag and the subsequent customer service interactions. The color discrepancy you've noted between the description and actual product is very concerning, as we strive to provide accurate product information to help our customers make informed decisions. We understand your frustration regarding the return shipping costs and the unsatisfactory customer service response you received. This falls far below the service standards we aim to maintain, especially for a loyal customer who has supported our brand both domestically and internationally. Your feedback about these specific issues will be shared with our product description team and customer service department to improve our accuracy and service quality. We value your long-standing relationship with DELSEY PARIS and appreciate you bringing these problems to our attention.

on orders $150+

for all major credit/debit cards

up to 10 years after purchase

for up to 30 days