Customer Reviews
- Erik del V.Verified BuyerReviewingUCB Hard - 3-Piece Luggage Set (CO/M/L)Rated 3 out of 5 starsGreat Looks, but Lacking Durability & Customer Service
Stylish but Not the Upgrade I Expected: I recently upgraded my luggage set, expecting more durability than my previous set from a different brand, but unfortunately, it feels almost identical in sturdiness. The design is fantastic—sleek and modern—but it doesn't feel like it justifies the higher price tag. While it’s not necessarily fragile, it does feel just as wobbly as my old set, lacking that premium, stable feel I was hoping for.
To top it off, customer service was a letdown. When I asked for help finding a set with the USA carry-on size specs, I received a couple of links and vague instructions to do the searching myself. I also never got a response to my question about applying a second coupon.
Overall, the luggage looks great, but if you're looking for something more durable or need solid customer support, this may not be the right choice.
Was this helpful?DPDELSEY PARISThank you for your detailed feedback on our UCB Hard 3-Piece Luggage Set. We sincerely apologize that both the durability and our customer service fell short of your expectations. While we're pleased you appreciate the modern design, we understand that premium pricing should be reflected in both product quality and service excellence. Your comments about the stability and sturdiness are valuable insights that will help us improve our product development. We also acknowledge the shortcomings in our customer service response regarding carry-on specifications and coupon inquiries - this is not the level of support we aim to provide. We're reviewing our service protocols to ensure more thorough and helpful responses in the future. Your feedback helps us grow, and we're grateful you took the time to share your experience.

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