Frequently Asked Questions

We are here to help! Check out our FAQ below, or reach out to us with your questions.

Ordering

You will automatically receive an email confirming all details about your order within one hour of when your order was placed.

If you don't receive confirmation of your order within 24 hours, send us an email via the form at www.us.delsey.com/pages/contact and a Consumer Care Specialist will be happy to check the status of your order. Our Consumer Care Representatives answer inquiries from 9 am - 5 pm Eastern M-F. To check your order status, please provide us with your order number and email address.

Customers may occasionally experience problems that are related to the security settings on their browser (Internet Explorer, Firefox, Safari, etc). If you are experiencing a problem when using our website, please send us an email via the form at www.us.delsey.com/pages/contact. Representatives are available to answer your inquiries from 9 am - 5 pm Eastern M-F.

We do not support multiple addresses per order. We recommend placing one order per shipping address.

Once your order ships you will receive a confirmation email with your tracking number. You can check the status of your order at any time by going to the Order Status page and entering your order number and email address.

If not completely satisfied with your purchase, you may return unused products within 30 days of the original shipped date for a refund. The Customer is responsible for return shipping and insurance on returns, except when defective or miss-shipped products are sent. We DO NOT offer exchanges. Click here for our full return and exchange policy.

Our team moves quickly to get your order shipped out as soon as possible, which means that we are not able to cancel or make any changes to an order once it’s been placed.

Prices are subject to change — including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.

All online offers and prices are valid for online purchases only and may be different from those at other online or physical retail locations.

Payment Methods

You may choose to pay with Credit Card (Visa, MasterCard, American Express, Discover, Diners Club), PayPal, Apple Pay, Google Pay, Meta Pay, Shop Pay, or Venmo.

You can use PayPal to pay for your orders quickly and securely at Delsey.com. While you’re checking out, select PayPal as your payment method.

You’ll need to sign up for a PayPal account if you don’t already have one. You can do this while you’re checking out after you select it as your payment method. You can also visit PayPal to create an account at any time.

Once you choose to use PayPal, you’ll be taken to their site to verify your financial details, then returned to our site to complete your transaction.

For more detailed information about PayPal, or if you have questions not covered here, visit their help center.

Gifts & Gift Cards

Absolutely! We enable you to have a shipping address that is different from your billing address.

Unfortunately, at this time we do not offer gift cards or certificates for purchase on US.Delsey.com.

Shipping & Delivery

We have standard ground shipping available. Expedited or rush shipping is not available at this time. Please check our Shipping Policy to learn more.

Do you ship to a P.O. Box?
At this time, unfortunately, we do not ship to PO Boxes.

Can I ship to a military address?
At this time, unfortunately, we do not ship to APO/FPO addresses.

Can I ship to foreign countries?
If you live outside the contiguous US, please visit https://www.int.delsey.com to find out where you can buy DELSEY products in your country.

Can I ship to Canadian addresses?
At this time, unfortunately, we do not ship to Canadian addresses.

Product Information

General

Most of the hardside luggage is made of durable polycarbonate shell, a lightweight and impact resistant thermoplastic. This shell will safely protect your belongings while your luggage is on the go.

The softside luggage is made of a couple different materials including Polyester, Nylon, or Recycled Polyester. Each made in a twill pattern to deter from abrasion.

Please view the specifications under each style to view the material content.

Some collections may be more resistant than others depending on material. For instance, hardside luggage will be more weather resistant than most softside collections. DELSEY offers collections that are made with water resistant fabric with a protectant coating. Please view the specifications under each style to view the material content.

DELSEY is working towards creating more sustainable luggage. We currently offer multiple collections made from recycled plastic and recycled polyester. Please view the specifications under each style to view the material content.

For product questions, please send us an email via the form at www.us.delsey.com/pages/contact. Our expert representatives are available to answer your inquiries from 9 am - 5 pm Eastern M-F. 

If you need help locating a product at a retailer or on our website, please send us an email via the form at www.us.delsey.com/pages/contact and a consumer care specialist will be happy to assist you. Our consumer care specialists answer inquiries from 9 am - 5 pm Eastern M-F.

DELSEY does not review any unsolicited ideas, inventions, suggestions, or materials. We do this to avoid misunderstandings if we (or someone we are working with) develop something that seems similar to what you would like to submit.

Product Warranty

We do not require registration to take advantage of our product warranties. If you have any issues or concerns with your product, please review the details of our warranty here: Warranty Information.

DELSEY products are manufactured using high-specification materials and are subject to stringent quality controls. Depending on the product, DELSEY offers a Worldwide Limited 2, 5, or 10-Year Warranty, or a Lifetime Warranty (Warranty Period) against defects in material and workmanship, computed from the date of purchase. To find the length of the Warranty Period, please see the product labeling, the hangtag, and the documentation provided with the product. For more information, see our Warranty Information page.

Although not required, you can register your luggage at www.warranty.delsey.com.

Every DELSEY product has a 10-year, 5-year, 3-year, or lifetime warranty from the date of purchase. To find the length of time the warranty is valid, please see the warranty certificate inside your luggage. For more information, see our Warranty Information page.

Our warranty only covers manufacturing defects, it does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear, and tear, or transport damage (by airlines for example). Visit our Warranty Information page for additional info.

It is preferred that you submit your receipt when you seek warranty service, but it is not typically required. We recommend you register your product and upload your purchase receipt for future reference by visiting our Warranty Registration page. If no receipt is available, we would utilize the manufacture date that is printed inside of the bag.

View authorized repair shops near you from our Retailers & Repair Shops page. Please select the Repair checkbox to filter the correct locations.

Please send us an email via the form at www.us.delsey.com/pages/contact with a picture of the luggage, damaged part, and shipping address. A Consumer Care Specialist will be happy to help and will answer inquiries between 9 am - 5 pm Eastern M-F.

Product Care & Cleaning

Hardside Care
We recommend warm water and a gentle soap or detergent applied with a soft cloth or sponge. Afterward, rinse thoroughly before allowing it to dry. 

Softside Care
We recommend spot cleaning with mild soap (i.e. dish soap) and water with a soft brush. If this is not successful, try a product used for spot removal on clothing such as Spray 'n Wash, or use a foam-type cleaner used to clean car mats or automobile carpets (sold at car parts stores). 

If the luggage has an offensive odor, use a 1 part white vinegar and 5 parts water mixture. This may take the odor out but will need to be aired out for a few days. Also, we recommend placing charcoal in the bag for a day or more (depending on the strength of the odor) and closing the bag. Allowing the charcoal to absorb the smell.

Product Repairs

Please send us an email via the form at www.us.delsey.com/pages/contact with a picture of the luggage, damaged part and shipping address. A Consumer Care Specialist will be happy to help and will answer inquiries between 9 am - 5 pm Eastern M-F.

View authorized repair shops near you from our Retailers & Repair Shops page. Please select the Repair checkbox to filter the correct locations.

Product Locking Instructions

By default, all locks are preset to 0-0-0. For instructions on how to open and reset your lock, see our Locks Instructions page.

Your combination lock is preset to Locks and Codes open at 0-0-0. For further instructions on how to set your lock please visit our Lock Instruction page.

Product Safety

We understand your concern regarding the warning on your product. Proposition 65, officially the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law that requires warnings be provided to California consumers when they might be exposed to chemicals identified by California as causing cancer or reproductive toxicity. More information is available here:

https://www.p65warnings.ca.gov/.

Where to Buy

For contiguous US residents, you can find DELSEY products in many major retailers and online stores in addition to www.us.delsey.com.

If you live outside the contiguous US, please visit https://www.int.delsey.com to find out where you can buy DELSEY products in your country.

To find a department store or retail location near you, visit our store locator page. If looking for a specific product, we recommend calling the store ahead of time to confirm availability.

Wholesale

DELSEY reserves the right to prohibit sales of our products to dealers or resellers with the intent of commercial resale to 3rd parties, absent explicit consent.

Online Security

We take commercially reasonable steps to secure your information. For example, the checkout process for delsey.com uses SSL (Secure Socket Layer) technology to encrypt and secure transmission of your personal information. We admit that no computer system is 100% secure, and there are inherent risks associated with any online transaction. When you use an e-commerce website and submit payment information, you do so at your own risk. Please review our Privacy Policy for more information.

Please review our Privacy Policy for more information.

A cookie is a small text file that is automatically saved by your browser on your computer. Your browser cannot save cookies unless you allow it to do so.

Our site uses cookies to identify you as a unique visitor and to personalize your shopping experience. For example, if you have items in your shopping cart and leave our site or close your browser, the cookie helps us to identify you upon your return, so the contents of your cart will still be there for you. Your privacy and security are not compromised when you accept a cookie from our site. Cookies are encrypted and sent securely, and no personal information is collected by or stored within this cookie.

Company Information

Contact Us

For questions and help on our products please contact us at:

Delsey Luggage, Inc.
6090 Dorsey Road
Suite C
Hanover, MD 21076

customerservice@delseyluggage.net

{"Weight":"7.74 lbs","Exterior Dimensions":"22.75 x 15 x 10 Inches (Includes handles & wheels)","Interior Dimensions":"20.25 x 13.75 x 9.75 Inches","Volume":"44 L","Material":"100% Polycarbonate"}
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["1055: 360° Spinner Wheels","1108:Dual Density Wheels","1008:TSA-Accepted Lock","1103:USB Port","1078:ZIP SECURITECH® ","1120:Removable Pouch","1119:Corner Protection","1030:Made with Recycled Materials","1023:Lightweight","1033:Limited 10-Year Warranty"]
BEST SELLER
Brown Angora
CHATELET AIR 2.0
Carry-On Plus Spinner
$329.99
{"Weight":"6.39 lbs","Exterior Dimensions":"21.75 x 13.75 x 10 Inches (Includes handles & wheels)","Interior Dimensions":"19 x 12.5 x 9.75 Inches","Volume":"38 L","Material":"100% Polycarbonate"}
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["1001:Carry-On Friendly","1055: 360° Spinner Wheels","1108:Dual Density Wheels","1008:TSA-Accepted Lock","1103:USB Port","1078:ZIP SECURITECH® ","1120:Removable Pouch","1030:Made with Recycled Materials","1023:Lightweight","1033:Limited 10-Year Warranty"]
BEST SELLER
Angora Brown
CHATELET AIR 2.0
Carry-On Spinner
$299.99
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[{"title":"Best ever!","content":"

\"Beautiful, sturdy & functional design. I was looking forward to getting the luggage and was so surprised at the quality! Just love it!\"

-Julie M.

","image":"https://cdn.shopify.com/s/files/1/0643/4704/6111/files/new-zealand-chatelet-air-20-lifestyle-m.jpg?v=1701116193"},{"title":"Ultra-Secure","content":"Equipped with a TSA-accepted lock for damage-free inspections, set your unique 3-digit code. The DELSEY patented SECURITECH® Zip, three times sturdier than a standard zipper, ensures optimal protection for your belongings.","image":"https://cdn.quable.com/delsey/349fe7a1-e94d-41a8-a98e-front/original/delsey-chatelet-air-2.0-40167682115-05.jpg"},{"title":"Durable Design","content":"The Chatelet Air 2.0 Collection blends elegance with lightweight design. Shock-absorbing corner protectors enhance durability and style. Enjoy a smooth and quiet ride with the premium trolley system and exclusive double-spinner wheels. The comfortable soft-grip handles ensure ease on the go.","image":"https://cdn.quable.com/delsey/b1fd234a-f29c-4314-b664-front/original/delsey-chatelet-air-2.0-40167682115-06.jpg"},{"title":"Effortless Organization","content":"Our premium suitcase interior boasts dual compartments, compression cross straps, a zippered divider, and mesh pockets for efficient packing. Included are a laundry and shoe bag for added convenience. Experience freshness with SILVADUR™ antimicrobial-coated lining, eliminating bacteria and ensuring effective odor control.","image":"https://cdn.quable.com/delsey/66951abb-8347-4d93-b5ce-front/original/delsey-chatelet-air-2.0-40167682115-07.jpg"}]
["1055: 360° Spinner Wheels","1108:Dual Density Wheels","1008:TSA-Accepted Lock","1078:ZIP SECURITECH® ","1120:Removable Pouch","1119:Corner Protection","1030:Made with Recycled Materials","1033:Limited 10-Year Warranty"]
{"Weight":"9.11 lbs","Exterior Dimensions":"26.25 x 17.75 x 11.25 Inches (Includes handles & wheels)","Interior Dimensions":"23.5 x 16.5 x 10.75 Inches","Volume":"69 L","Material":"100% Polycarbonate"}
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["1055: 360° Spinner Wheels","1108:Dual Density Wheels","1008:TSA-Accepted Lock","1078:ZIP SECURITECH® ","1120:Removable Pouch","1119:Corner Protection","1030:Made with Recycled Materials","1033:Limited 10-Year Warranty"]
BEST SELLER
Angora Brown Blue
CHATELET AIR 2.0
Medium Spinner
$369.99
{"Weight":"10.19 lbs","Exterior Dimensions":"27.5 x 18 x 11.75 Inches (Includes handles & wheels)","Interior Dimensions":"25 x 17.5 x 11.5 Inches","Volume":"89 L","Material":"Polycarbonate"}
[{"title":"Secure and durable","content":"HELIUM AERO is made from lightweight and durable polycarbonate material while featuring a sleek, ridged exterior for maximal protection. An integrated TSA-accepted combination lock enables to secure your luggage using your own 3-digit code and allows the Transport Safety Authority (TSA) to open your luggage using a special key, without damaging it. ","image":"https://cdn.quable.com/delsey/25761378-1d63-4135-b857-front/original/delsey-helium-aero-400764719-05.jpg"},{"title":"Optimal organization","content":"The main compartment of this medium spinner is expandable for maximum packing flexibility. This feature is great when packing souvenirs on return journeys ! The interior includes two full packing compartments with a lined divider and tie-down straps to secure your belongings. ","image":"https://cdn.quable.com/delsey/7bdb7eb9-c6e8-4e9e-bc5f-front/original/delsey-helium-aero-400764719-06.jpg"},{"title":"Your best companion on the move","content":"This bag features double spinner wheels for superior maneuverability and maximum comfort. It is also equipped with soft-touch top and side carry handles that are convenient when lifting a fully packed case. The telescopic handle locks into two positions to accommodate two or four wheel use.","image":"https://cdn.quable.com/delsey/725757fa-d7ec-47e7-aeb7-front/original/delsey-helium-aero-400764719-07.jpg"},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""}]
["1008:TSA Combination Lock","1003:Expandable ","1055:Double wheels","1033:Limited 10-Year Warranty"]