Frequently Asked Questions

We are here to help! Check out our FAQ below, or reach out to us with your questions.

Ordering

You will automatically receive an email confirming all details about your order within one hour of when your order was placed.

If you don't receive confirmation of your order within 24 hours, send us an email via the form at www.us.delsey.com/pages/contact and a Consumer Care Specialist will be happy to check the status of your order. Our Consumer Care Representatives answer inquiries from 9 am - 5 pm Eastern M-F. To check your order status, please provide us with your order number and email address.

Customers may occasionally experience problems that are related to the security settings on their browser (Internet Explorer, Firefox, Safari, etc). If you are experiencing a problem when using our website, please send us an email via the form at www.us.delsey.com/pages/contact. Representatives are available to answer your inquiries from 9 am - 5 pm Eastern M-F.

We do not support multiple addresses per order. We recommend placing one order per shipping address.

Once your order ships you will receive a confirmation email with your tracking number. You can check the status of your order at any time by going to the Order Status page and entering your order number and email address.

If not completely satisfied with your purchase, you may return unused products within 30 days of the original shipped date for a refund. The Customer is responsible for return shipping and insurance on returns, except when defective or miss-shipped products are sent. We DO NOT offer exchanges. Click here for our full return and exchange policy.

Once an order is placed, we work very quickly to process and ship your products making it difficult to modify or cancel an order. We cannot guarantee an order can be modified after it has been placed. Please send us an email via the form at www.us.delsey.com/pages/contact and a Consumer Care Specialist will be happy to help. Our Consumer Care Representatives answer inquiries from 9 am - 5 pm Eastern M-F.

Prices are subject to change — including temporary reductions as well as permanent increases. The prices of items in your cart represent the current price for which you will be charged.

All online offers and prices are valid for online purchases only and may be different from those at other online or physical retail locations.

Payment Methods

You may choose to pay with Credit Card (Visa, MasterCard, American Express, Discover, Diners Club), PayPal, Apple Pay, Google Pay, Meta Pay, Shop Pay, or Venmo.

You can use PayPal to pay for your orders quickly and securely at Delsey.com. While you’re checking out, select PayPal as your payment method.

You’ll need to sign up for a PayPal account if you don’t already have one. You can do this while you’re checking out after you select it as your payment method. You can also visit PayPal to create an account at any time.

Once you choose to use PayPal, you’ll be taken to their site to verify your financial details, then returned to our site to complete your transaction.

For more detailed information about PayPal, or if you have questions not covered here, visit their help center.

Gifts & Gift Cards

Absolutely! We enable you to have a shipping address that is different from your billing address.

Unfortunately, at this time we do not offer gift cards or certificates for purchase on US.Delsey.com.

Shipping & Delivery

We have standard ground shipping available. Expedited or rush shipping is not available at this time. Please check our Shipping Policy to learn more.

Do you ship to a P.O. Box?
At this time, unfortunately, we do not ship to PO Boxes.

Can I ship to a military address?
At this time, unfortunately, we do not ship to APO/FPO addresses.

Can I ship to foreign countries?
If you live outside the contiguous US, please visit https://www.int.delsey.com to find out where you can buy DELSEY products in your country.

Can I ship to Canadian addresses?
At this time, unfortunately, we do not ship to Canadian addresses.

Product Information

General

Most of the hardside luggage is made of durable polycarbonate shell, a lightweight and impact resistant thermoplastic. This shell will safely protect your belongings while your luggage is on the go.

The softside luggage is made of a couple different materials including Polyester, Nylon, or Recycled Polyester. Each made in a twill pattern to deter from abrasion.

Please view the specifications under each style to view the material content.

Some collections may be more resistant than others depending on material. For instance, hardside luggage will be more weather resistant than most softside collections. DELSEY offers collections that are made with water resistant fabric with a protectant coating. Please view the specifications under each style to view the material content.

DELSEY is working towards creating more sustainable luggage. We currently offer multiple collections made from recycled plastic and recycled polyester. Please view the specifications under each style to view the material content.

For product questions, please send us an email via the form at www.us.delsey.com/pages/contact. Our expert representatives are available to answer your inquiries from 9 am - 5 pm Eastern M-F. 

If you need help locating a product at a retailer or on our website, please send us an email via the form at www.us.delsey.com/pages/contact and a consumer care specialist will be happy to assist you. Our consumer care specialists answer inquiries from 9 am - 5 pm Eastern M-F.

DELSEY does not review any unsolicited ideas, inventions, suggestions, or materials. We do this to avoid misunderstandings if we (or someone we are working with) develop something that seems similar to what you would like to submit.

Product Warranty

We do not require registration to take advantage of our product warranties. If you have any issues or concerns with your product, please review the details of our warranty here: Warranty Information.

DELSEY products are manufactured using high-specification materials and are subject to stringent quality controls. Depending on the product, DELSEY offers a Worldwide Limited 2, 5, or 10-Year Warranty, or a Lifetime Warranty (Warranty Period) against defects in material and workmanship, computed from the date of purchase. To find the length of the Warranty Period, please see the product labeling, the hangtag, and the documentation provided with the product. For more information, see our Warranty Information page.

Although not required, you can register your luggage at www.warranty.delsey.com.

Every DELSEY product has a 10-year, 5-year, 3-year, or lifetime warranty from the date of purchase. To find the length of time the warranty is valid, please see the warranty certificate inside your luggage. For more information, see our Warranty Information page.

Our warranty only covers manufacturing defects, it does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear, and tear, or transport damage (by airlines for example). Visit our Warranty Information page for additional info.

It is preferred that you submit your receipt when you seek warranty service, but it is not typically required. We recommend you register your product and upload your purchase receipt for future reference by visiting our Warranty Registration page. If no receipt is available, we would utilize the manufacture date that is printed inside of the bag.

View authorized repair shops near you from our Retailers & Repair Shops page. Please select the Repair checkbox to filter the correct locations.

Please send us an email via the form at www.us.delsey.com/pages/contact with a picture of the luggage, damaged part, and shipping address. A Consumer Care Specialist will be happy to help and will answer inquiries between 9 am - 5 pm Eastern M-F.

Product Care & Cleaning

Hardside Care
We recommend warm water and a gentle soap or detergent applied with a soft cloth or sponge. Afterward, rinse thoroughly before allowing it to dry. 

Softside Care
We recommend spot cleaning with mild soap (i.e. dish soap) and water with a soft brush. If this is not successful, try a product used for spot removal on clothing such as Spray 'n Wash, or use a foam-type cleaner used to clean car mats or automobile carpets (sold at car parts stores). 

If the luggage has an offensive odor, use a 1 part white vinegar and 5 parts water mixture. This may take the odor out but will need to be aired out for a few days. Also, we recommend placing charcoal in the bag for a day or more (depending on the strength of the odor) and closing the bag. Allowing the charcoal to absorb the smell.

Product Repairs

Please send us an email via the form at www.us.delsey.com/pages/contact with a picture of the luggage, damaged part and shipping address. A Consumer Care Specialist will be happy to help and will answer inquiries between 9 am - 5 pm Eastern M-F.

View authorized repair shops near you from our Retailers & Repair Shops page. Please select the Repair checkbox to filter the correct locations.

Product Locking Instructions

By default, all locks are preset to 0-0-0. For instructions on how to open and reset your lock, see our Locks Instructions page.

Your combination lock is preset to Locks and Codes open at 0-0-0. For further instructions on how to set your lock please visit our Lock Instruction page.

Product Safety

We understand your concern regarding the warning on your product. Proposition 65, officially the Safe Drinking Water and Toxic Enforcement Act of 1986, is a law that requires warnings be provided to California consumers when they might be exposed to chemicals identified by California as causing cancer or reproductive toxicity. More information is available here:

https://www.p65warnings.ca.gov/.

Where to Buy

For contiguous US residents, you can find DELSEY products in many major retailers and online stores in addition to www.us.delsey.com.

If you live outside the contiguous US, please visit https://www.int.delsey.com to find out where you can buy DELSEY products in your country.

To find a department store or retail location near you, visit our store locator page. If looking for a specific product, we recommend calling the store ahead of time to confirm availability.

Wholesale

DELSEY reserves the right to prohibit sales of our products to dealers or resellers with the intent of commercial resale to 3rd parties, absent explicit consent.

Online Security

We take commercially reasonable steps to secure your information. For example, the checkout process for delsey.com uses SSL (Secure Socket Layer) technology to encrypt and secure transmission of your personal information. We admit that no computer system is 100% secure, and there are inherent risks associated with any online transaction. When you use an e-commerce website and submit payment information, you do so at your own risk. Please review our Privacy Policy for more information.

Please review our Privacy Policy for more information.

A cookie is a small text file that is automatically saved by your browser on your computer. Your browser cannot save cookies unless you allow it to do so.

Our site uses cookies to identify you as a unique visitor and to personalize your shopping experience. For example, if you have items in your shopping cart and leave our site or close your browser, the cookie helps us to identify you upon your return, so the contents of your cart will still be there for you. Your privacy and security are not compromised when you accept a cookie from our site. Cookies are encrypted and sent securely, and no personal information is collected by or stored within this cookie.

Company Information

Contact Us

For questions and help on our products please contact us at:

Delsey Luggage, Inc.
6090 Dorsey Road
Suite C
Hanover, MD 21076

customerservice@delseyluggage.net

{"Weight":"5.97 lbs","Exterior Dimensions":"16.5 x 15.75 x 8.25 Inches (Includes handles & wheels)","Interior Dimensions":"14.5 x 11.5 x 7.5 Inches","Volume":"20 L","Material":"Recycled Polyester"}
[{"title":"OPTIMAL ORGANIZATION","content":"Pack everything you need with this perfectly sized under seater. The expansive opening interior features two elastic side pockets for you to store any cords or smaller items, a zippered pocket to store accessories, and elastic bands that ensure everything stays where you need it. The convenient zippered exterior compartment provides you with extra space for stowing last-minute items, and the smart band can be converted into an additional pocket when not in use.","image":"https://cdn.quable.com/delsey/459b15dd-4108-46f6-9f9d-front/original/delsey-chatelet-air-2.0-40167645115-05.jpg"},{"title":"DESIGNED FOR MAXIMUM CONVENIENCE","content":"This luggage-style was designed to fit comfortably under the seat of most airplanes and is an excellent option for dashing through airports en route. It features a premium, ergonomic trolley system with our new, smooth, soft-grip handle. A smart band on the back allows you to slide it over the tubes of another piece of luggage to make walking or running to your gate easier. It is also equipped with a TSA-accepted combination padlock for enhanced security when traveling by train or plane. Inside, the lining is coated with SILVADUR™ antimicrobial technology to eliminate odor-causing bacteria and provide effective odor control.\n\nSILVADUR™ is a trademark of International Flavors and Fragrances, Inc. or its affiliates.\n","image":"https://cdn.quable.com/delsey/f2338dff-9c71-4877-9fa8-front/original/delsey-chatelet-air-2.0-40167645115-06.jpg"},{"title":"ELEGANT AND DURABLE","content":"The durable, eco-friendly chevron pattern fabric is made with recycled water bottles, and the vegan leather trim mirrors our unmistakable iconic CHATELET AIR 2.0 suitcase. The main material is also water-repellent. Pair this with a hard-shell CHATELET AIR 2.0 for a stunning and cohesive travel set.","image":"https://cdn.quable.com/delsey/6c1e7264-e113-40b7-be7c-front/original/delsey-chatelet-air-2.0-40167645115-07.jpg"},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""}]
["1033:Limited 10-Year Warranty","1014:Smart fittings","1096:TSA combination padlock","1001:Cabin luggage","1030:Recycled materials"]
brown angora
CHATELET AIR 2.0
Underseater
Wheeled Carry-On
$239.99
{"Weight":"2.27 lbs","Exterior Dimensions":"16.25 x 12.5 x 7 Inches","Volume":"23 L","Material":"Recycled Polyester"}
[{"title":"OPTIMAL ORGANIZATION","content":"The CHATELET AIR 2.0 backpack features many pockets for maximum storage and organization: a hidden front pocket and two side pockets for easy access to items you need on the go, a hidden zippered pocket on the back to store small valuables, an organizer for your business needs, a removable pouch for small accessories, and two padded sleeves to hold a tablet and a laptop up to 15.6\". ","image":"https://cdn.quable.com/delsey/aa01959d-3a18-4099-92ff-front/original/delsey-chatelet-air-2.0-40167660115-05.jpg"},{"title":"DESIGNED FOR MAXIMUM CONVENIENCE","content":"This backpack features a top carry handle as well as a smart band on the back so you can slide it over the tubes of a rolling suitcase when traveling with several pieces of luggage. The padded shoulder straps are designed with comfort in mind. It is also equipped with a TSA-accepted combination padlock for enhanced security when traveling by train or plane. The lining is coated with SILVADUR™ antimicrobial technology to eliminate odor-causing bacteria and provide effective odor control.\n\nSILVADUR™ is a trademark of International Flavors and Fragrances, Inc. or its affiliates.\n","image":"https://cdn.quable.com/delsey/a70313e2-079b-4611-ba4f-front/original/delsey-chatelet-air-2.0-40167660115-06.jpg"},{"title":"ELEGANT AND DURABLE","content":"Made from recycled water bottles, the elegant chevron pattern fabric is durable and eco-friendly. The vegan-leather trims pick up on the stylistic features of our iconic CHATELET AIR 2.0 suitcase. The outer material is also water-repellent. Combine this soft-sided bag with our hard-shell CHATELET AIR 2.0 suitcases and travel in style throughout the world!","image":"https://cdn.quable.com/delsey/b5dd2b57-255c-4545-9db8-front/original/delsey-chatelet-air-2.0-40167660115-07.jpg"},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""}]
["1089:Secured laptop compartment","1004:TROLLEY system compatible","1084:Laptop and tablet compartment","1096:TSA combination padlock","1064:Limited 2-Year Warranty","1030:Recycled materials"]
-40%
Blue Brown Pink Angora
CHATELET AIR 2.0
Laptop Backpack
$113.99
{"Weight":"9.11 lbs","Exterior Dimensions":"26.25 x 17.75 x 11.25 Inches (Includes handles & wheels)","Interior Dimensions":"23.5 x 16.5 x 10.75 Inches","Volume":"69 L","Material":"100% Polycarbonate"}
[{"title":"AN ULTRA-SECURE PIECE OF LUGGAGE","content":"No more luggage damaged by customs! This suitcase comes integrated with a TSA-accepted lock that allows you to secure your luggage using a 3-digit code and allows TSA to open your luggage using a unique key without damage. This style also features our DELSEY patented SECURITECH® Zip is three times more resistant than a standard zipper. Together they offer optimal protection and security for your belongings.","image":"https://cdn.quable.com/delsey/7d7b46ea-d359-4008-9847-front/original/delsey-chatelet-air-2.0-40167681015-05.jpg"},{"title":"YOUR BEST COMPANION ON THE MOVE","content":"The next generation of DELSEY's iconic CHATELET bag maintains elegance without the weight. New shock-absorbing corner protectors safeguard against wear and tear and add a touch of elegance to the bag. The premium and ergonomic trolley system combined with DELSEY exclusive Dual Density, double-spinner wheels ensure smooth maneuverability and a quiet ride. Plus, the new smooth soft-grip side and top carrying handles make carrying this case comfortable while you’re on the move.","image":"https://cdn.quable.com/delsey/a6e620e9-1ddc-4032-b0a1-front/original/delsey-chatelet-air-2.0-40167681015-06.jpg"},{"title":"OPTIMAL ORGANIZATION","content":"Packing your suitcase has never been so easy! The deluxe, soft- to touch interior features dual compartments with compression cross straps, a zippered divider to secure clothing in place, and mesh zippered pockets for additional organization. Plus, a laundry and shoe bag come included. The lining is coated with SILVADUR™ antimicrobial technology to eliminate odor-causing bacteria and provide effective odor control. \n\nSILVADUR™ is a trademark of International Flavors and Fragrances, Inc. or its affiliates.","image":"https://us.delsey.com/cdn/shop/products/delsey-chatelet-air-2.0-40167681015-07_1800x1800.jpg?v=1693313574"},{"title":"ELEGANCE AND EXPERTISE","content":"This spinner embodies French elegance and expertise. Its design is evocative of the typical Parisian architecture, and its unique lines are reminiscent of the vintage design of the past, with a chic and modern twist. Pair it with one of our Chatelet Air 2.0 soft side collection pieces (shoulder bag, backpack, or duffel) to look your best on the move!","image":"https://cdn.quable.com/delsey/5949ca7b-86eb-4f3c-bc55-front/original/delsey-chatelet-air-2.0-40167681015-08.jpg"},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""}]
["1033:Limited 10-Year Warranty","1078:Zip SECURITECH® 2","1092:Shoes bag","1119:Corners protection","1108:Dual density wheels","1008:TSA Combination Lock","1030:Recycled materials"]
-40%
CHATELET AIR 2.0 - Spinner
blue Brown Pink Angora
CHATELET AIR 2.0
Medium Checked
Spinner
$221.99
{"Weight":"10.19 lbs","Exterior Dimensions":"27.5 x 18 x 11.75 Inches (Includes handles & wheels)","Interior Dimensions":"25 x 17.5 x 11.5 Inches","Volume":"89 L","Material":"Polycarbonate","Interior":"
  • 1 flat pocket
  • One set of straps and one zippered divider
  • 50 / 50 construction
  • 1 flying pocket
","Exterior":"
  • Combination lock with TSA
  • Expandability on main compartment
  • 4 Double wheels for better rotation and stability
  • 2 stops trolley system
  • Top handle
  • Side handle
"}
[{"title":"Secure and durable","content":"HELIUM AERO is made from lightweight and durable polycarbonate material while featuring a sleek, ridged exterior for maximal protection. An integrated TSA-accepted combination lock enables to secure your luggage using your own 3-digit code and allows the Transport Safety Authority (TSA) to open your luggage using a special key, without damaging it. ","image":"https://cdn.quable.com/delsey/25761378-1d63-4135-b857-front/original/delsey-helium-aero-400764719-05.jpg"},{"title":"Optimal organization","content":"The main compartment of this medium spinner is expandable for maximum packing flexibility. This feature is great when packing souvenirs on return journeys ! The interior includes two full packing compartments with a lined divider and tie-down straps to secure your belongings. ","image":"https://cdn.quable.com/delsey/7bdb7eb9-c6e8-4e9e-bc5f-front/original/delsey-helium-aero-400764719-06.jpg"},{"title":"Your best companion on the move","content":"This bag features double spinner wheels for superior maneuverability and maximum comfort. It is also equipped with soft-touch top and side carry handles that are convenient when lifting a fully packed case. The telescopic handle locks into two positions to accommodate two or four wheel use.","image":"https://cdn.quable.com/delsey/725757fa-d7ec-47e7-aeb7-front/original/delsey-helium-aero-400764719-07.jpg"},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""}]
["1008:TSA Combination Lock","1003:Expandable ","1055:Double wheels","1033:Limited 10-Year Warranty"]
Red Metallic Blue Brushed Metal Steel Grey Nardo Grey
HELIUM AERO
Medium Checked
Expandable Spinner
$189.99
{"Weight":"8.42 lbs","Exterior Dimensions":"22.5 x 15.25 x 10 inches (includes handles and wheels)","Interior Dimensions":"20.5 x 14.50 x 10 inches","Volume":"55 L","Material":"Polycarbonate","Interior":"
  • 1 flat pocket
  • One set of straps and one zippered divider
  • 50 / 50 construction
  • 1 flying pocket
","Exterior":"
  • Combination lock with TSA
  • Expandability on main compartment
  • 4 Double wheels for better rotation and stability
  • 2 stops trolley system
  • Top handle
  • Side handle
"}
[{"title":"Secure and durable","content":"HELIUM AERO is made from lightweight and durable polycarbonate material while featuring a sleek, ridged exterior for maximal protection. An integrated TSA-accepted combination lock enables to secure your luggage using your own 3-digit code and allows the Transport Safety Authority (TSA) to open your luggage using a special key, without damaging it. ","image":"https://cdn.quable.com/delsey/b3c38540-82ce-4f28-9d51-front/original/delsey-helium-aero-400764419-05.jpg"},{"title":"Optimal organization","content":"The main compartment of this carry-on size spinner is expandable for maximum packing flexibility. This feature is great when packing souvenirs on return journeys ! The interior includes two full packing compartments with a lined divider and tie-down straps to secure your belongings. If your bag is overstuffed, it may not be approved for carry-on use by the airlines. The size and weight restrictions for carry-on luggage vary by airline; please see our Airline Carry On Guide or contact your airline for more information.","image":"https://cdn.quable.com/delsey/5a06fed8-2b0e-438f-969e-front/original/delsey-helium-aero-400764419-06.jpg"},{"title":"Your best companion on the move","content":"This bag features double spinner wheels for superior maneuverability and maximum comfort. It is also equipped with soft-touch top and side carry handles that are convenient when lifting a fully packed case. The telescopic handle locks into two positions to accommodate two or four wheel use.","image":"https://cdn.quable.com/delsey/99723ef2-a0c2-456e-be26-front/original/delsey-helium-aero-400764419-07.jpg"},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""},{"title":"","content":"","image":""}]
["1008:TSA Combination Lock","1001:Cabin luggage","1003:Expandable ","1055:Double wheels","1033:Limited 10-Year Warranty"]
HELIUM AERO - Expandable Spinner
Red Pink Metallic Blue Steel Grey Brushed Metal +1
HELIUM AERO
Carry-on
Expandable Spinner
$159.99