- Free Shipping (3-5 Business Days) 3
Features
Free Shipping on Every Order
We process, ship, and deliver packages Monday through Friday.
- All orders qualify for free Standard shipping through UPS Ground.
- The approximate delivery time is between 2-5 business days depending on location.
- View our Shipping Policy for more information.
30-Day Return Policy
If you are not completely satisfied with your online purchase, you may return unused merchandise within 30 days of the original shipped date for a prompt refund.
- Items must be in the same condition as you received, unused, and with the original packaging.
- The customer is responsible for return shipping and insurance on returns, except when defective or miss-shipped products are sent.
- See our Returns Policy for more information.
How to pick the right size luggage?
- Carry-On: Ideal for 2-3 day trips and fits 3-5 outfits. Smaller carry-on fits overhead on most international and US airlines.
- Carry-On Plus: Ideal for 3-5 day trips and fits 5-7 outfits. Larger carry-on fits overhead on most US airlines.
- Medium Checked/Trunk: Suitable for 1-2 week trips and fits 10-12 outfits. Must be checked on all airlines
- Large Checked/Trunk: Perfect for trips over two weeks and fits 15-21 outfits. Must be checked on all airlines
*Size restrictions vary by airline, contact your airline for more information.
How to unlock your suitcase for the first time?
- Set the code to 0 - 0 - 0 (Default Code)
- Using a pen, press the metal button
- Set your new code
- Push the lock to release the zipper pull
- Write down your new code. Keep it in a safe place
How to clean and care for my luggage?
- Hardside Luggage: Clean with warm water, soap, and a soft cloth or sponge. Rinse thoroughly and allow to dry. Remove marks with a stain remover.
- Softside Luggage: Clean with gentle soap diluted in water and a soft brush. Rinse and dry with a hairdryer on low. Remove marks with a stain remover.
- Leather: Treat with leather cream and buff with a soft cloth. Avoid heat exposure. Moisturizing or makeup-removing milk can also be used.
- Eliminating Odors: Utilize baking soda, sun exposure, white vinegar solutions, charcoal absorption, Febreze, or dryer sheets to refresh your luggage.
What is included in the warranty?
- Limited Lifetime Warranty, 10 and 5-Year Limited Warranty for Wheels, Zippers, Extension, and Carrying Handles.
- 2-Year Limited Warranty for defects impacting the functional performance of the product.
- Exclusions to Warranty Coverage: Defects resulting from normal wear and tear, accidents, neglect, misuse, unauthorized modifications, and non-compliance with electronic components.
Quality Testing
At DELSEY PARIS, we ensure your luggage exceeds industry standards with rigorous testing. Here's how we guarantee durability.
⚠️WARNING: This product can expose you to chemicals including DEHP, a chemical known to the State of California to cause cancer and birth defects or reproductive harm. For more information go to www.P65Warnings.ca.gov
Related Help Articles:
What is California Proposition 65, and how does it apply to Delsey products?